Can ChatGPT and other generative AI tools be liable for producing inaccurate content?

From the exuberant response given to ChatGPT and similar generative AI-driven apps, it may seem like you can rely on them for anything without second thoughts. However, technology experts think it is still not the time to rely completely on these AI-based platforms. Just like the digital assistants in your smartphone and PC, these apps and platforms need further polishing to attain perfection.

It cannot distinguish
authoritative citations from junk and often the citations do not
actually support the proposition made. ChatGPT was trained on vast amounts of data scraped from the
internet, as well as repositories of books and articles. This
dataset enables it to converse fluently on a vast array of subject
matters. ChatGPT offers a totally different interaction experience for users, and it becomes hard to fathom that you are actually interacting with a tool and not another person! The human conversation simulation is near perfect, and that makes room for natural user engagement. One of the major advantages is regarding AI behaviour, more specifically, steerability.

How Productive Is Generative AI Really?

Organisations will need to consider how they themselves receive the necessary information, as well as how to achieve the appropriate level of transparency for their use of AI. Organisations using AI will have a range of legal obligations regarding equality, diversity and fair treatment, as well as ethical and reputational imperatives. The accuracy and completeness of an AI system’s output may also be important, with the degree of importance varying depending on the use for which the output will be used and the level of human review, expertise and judgement that will be applied. In some cases, accuracy will be operationally, commercially or reputationally critical, or legally required. At the international level, G7 leaders recently announced the development of tools for trustworthy AI through multi-stakeholder international organisations through the ‘Hiroshima AI process’ by the end of the year.

Generative AI tools may give you a lot of cliches for your work or overused themes or theories. This is because the AI will have limited knowledge to pull from its database and will not be able to expand on that knowledge creatively. Most applications of AI are still limited and have a narrow scope in terms of outputs and real-life applications (limited algorithms). AI tools such as ChatGPT could be used to generate multiple-choice or short-answer test questions, which could save time and effort for educators.

Know Your Customer: An Example of Generative AI in Business Processes

If OpenAI is found to be caught by the UK GDPR, then it will be responsible for ensuring that only accurate personal data is being processed by it. How that works in practice with a large language model like ChatGPT is another matter. However, in principle, this would be similar to the process used in relation to inaccurate data held on due diligence databases such as WorldCheck (see this article for further information on this process).

The experience of using it feels intimate and the interaction that triggers the leak is different than the normal data loss pattern. The user isn’t sending an email or sharing a document – they are just asking their virtual assistant for help. While there are hesitations around how much we should allow AI to develop, it’s important that these issues are addressed so that technology like ChatGPT can be used for the positive applications it’s already starting to enable.

The GAIOTWP will consist of a diverse group of members drawn
from the barrister’s chambers, including barristers, clerks,
and other relevant stakeholders with expertise in legal technology,
ethics, and data privacy. The working party will be chaired by a
senior member of the chambers with experience in both legal
practice and technology. A ‘prompt’ is a text input given to an AI language
model, which serves as a starting point or cue to generate a
response. The art of ‘prompting’ (or to use the current
lingo ‘prompt engineering’) lies in skilfully crafting
input statements or questions to elicit a useful response. ChatGPT simply cannot be relied upon as a means of undertaking
any form of legal research. Bear in mind that it is chiefly trained
on content scrapped from the internet, much of which is likely to
be poor quality or superficial at best.

A prolific businessman and investor, and the founder of several large companies in Israel, the USA and the UAE, Yakov’s corporation comprises over 2,000 employees all over the world. He graduated from the University of Oxford in the UK and Technion in Israel, before moving on to study complex systems science at NECSI in the USA. Yakov has a Masters in Software Development.

• ChatGPT is like the awkward assistant investigator who moonlights as the DC superhero, The Flash (aka Barry).
• The sophistication and convincing nature of the text it can generate signals a phase transition in the capabilities of artificial intelligence (AI).
• I am sure that this is an obvious
  thing to say to a legal readership acutely aware of their
  professional obligations and liability risks, but, at best, any
  content that ChatGPT offers is a starting point.
• If you ask an AI chatbot a question on the impact of climate change on the economy.

For the contact centre, audio and visual models are less interesting at the moment. That being said, models that produce audio outputs will surely hit their stride in the next several years, which will have a transformative impact on voice conversation. But OpenAI’s ChatGPT large language model, the model that’s powering ChatGPT, was the breakout success because it delivered more humanlike responses than ever before.

In other words,
the model was simply given the test questions and received no prior
examples or training specific to the task and there was no follow
up to check its reasoning. ChatGPT first became publicly available as a free-to-use
research preview in November 2022. Within just 5 days of its
launch, it had attracted one million users, and in 2 months, this
number had rocketed to 100 million. The AI’s human-like
conversation abilities and its capacity to generate novel content
generated a flurry of excitement, with social media soon filled
with ChatGPT-produced lyrics, sonnets, stories, and so on. So we do need to ensure that assessments are robust and ensure that they provide opportunities for students to demonstrate their achievements against the stated learning outcomes through their original work.

What are the main issues with generative AI for business?

Concerns about the future use of AI decreasing people’s earnings is one of the grievances behind the 2023 writers’ and actors’ strike in Hollywood. Scriptwriters are concerned that they’ll only be hired to refine ideas pumped out by AIs, rather than creating their own. Actors are worried that their work will be done by AI-generated doppelgängers. The latter has already occurred in a few cases involving voice actors, but with their permission. For a start, some people object to their works being used as the training data for generative AIs without their permission or compensation.

Once game designers get to grips with implementing generative AI into their workflows, we can expect to see games and simulations that react to players’ interactions on the fly, with less need for scripted scenarios and challenges. This could potentially lead to games that are far more immersive and realistic than even the most advanced games available today. And since much of what we do in the contact centre is to give reasonable language-based responses to customers, the LLM impact means that automated systems have achieved a quality that is comparable to a human in many cases.

ChatGPT and Artificial Intelligence

We also are interested in practitioner viewpoints and actual use cases to spur debate and thought in this area. AI can be used by designers to assist in prototyping and creating new products of many shapes and sizes. Generative design is the term given for processes that use AI tools to do this. Tools are emerging that will allow designers to simply enter the details of the materials that will be used and the properties that the finished genrative ai product must have, and the algorithms will create step-by-step instructions for engineering the finished item. Airbus engineers used tools like this to design interior partitions for the A320 passenger jet, resulting in a weight reduction of 45% over human-designed versions. In the future, we can expect many more designers to adopt these processes and AI to play a part in the creation of increasingly complex objects and systems.

Higher education can no longer verify the skills and capabilities of a given student with existing formats of asynchronous assessments such as homework and take-home exams. Conversations around academic integrity and the ethics of producing your own work are a hot topic across students, faculty, and staff. We will find some pedagogical countermeasures (such as oral exams), but GPT3 will increase in sophistication, with newer iterations. Human cognitive processes, strategic knowledge, and emotional intelligence are everything now. Generative AI has the potential to revolutionize financial services specifically in the payments, banking, and insurance sectors. The most promising use cases across the financial services space exist in personalized marketing and experience, process automation, fraud defense, risk assessment, customer success, and product development.

ChatGPT and other generative AI technologies will continue to evolve, learning from the data we provide them with, and becoming more effective because of it, enhancing aspects of both our personal and business life. With ChatGPT’s real-time translation capabilities, businesses can connect with every employee or contractor in their native language, helping businesses to reduce the language barrier and improve communication across the board. Instead, the user must provide the contextual nuance in order to improve the quality of any translation given. This could include asking ChatGPT to use medical terms, describing what sort of document it is, or describing the perspective of the person speaking. Research is one of those time-consuming tasks that is essential, however it can take hours to find the specific nugget of information and insight you’re looking for.